We are an online store, but look out and stay tuned for our pop-ups.

Currently, we cannot offer any customisations. We will update you when this changes, but stay in the loop with our newsletter.

We offer 15% off on all initial orders and specific sales. Stay tuned for more updates!

Our manufacturing partners are based in Thailand, China and Italy.

We want you to be delighted with your purchase. If you're not happy for any reason, we accept returns within 14 days of your purchase. Get back to us on returns@namirico.com 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging (including box, pouch, and tags). Items that come in pairs need to be returned. Our returns team will inspect all returned items for authenticity.  

A return processing and restocking fee of £20 for local orders, which will be deducted from your order's refund.

All ‘made to order’ limited edition gift card products will not be refundable.

In case of returns, we cannot refund the original shipping costs, and the customer is responsible for return shipping fees unless the return is due to a product defect or an error on our part.

International Orders

Unfortunately we do not offer returns on International orders.

Our exchange policy allows for exchanges on all items except those with customisation. Exchanges only apply to customers within the UK. Please note that customers are responsible for the associated shipping fees both ways. 

Please allow some time (equivalent to the initial order processing time in some cases) for exchanges, as we prioritise minimising wastage by not producing or storing items in bulk. All exchanged items must be unused, in their original condition, and returned in the original packaging, including the box, pouch, and tags. For items sold as pairs, both items must be sent in.

Upon receiving a return, our Returns & Exchanges team will carefully inspect all items for authenticity. We reserve the right to determine whether the return qualifies for processing based on our policy. If an item does not meet our return criteria, it may not be eligible for a refund or exchange."

To initiate a return or exchange, please contact us at our returns portal  returns@namirico.com with your order number and details about the product you would like to return.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

We offer free standard shipping on orders over £250. We offer standard and expedited shipping options- Shipping costs and estimated delivery times will be calculated at checkout.

For UK orders, all prices are final and inclusive of VAT and all applicable fees—what you see is what you pay.

For International Orders:

Customs duties, import taxes, and any clearance processes are the responsibility of the customer and must be handled by the recipient country.We recommend checking your local import policies before placing an order.

We currently ship to all countries on our list

- UK,US, AUSTRALIA, NEW ZEALAND,CANADA.

Orders are typically processed and shipped within a 2-3 business days unless specified on the details below the product, but still approximate shipping times.  Please allow additional time during peak seasons or promotional periods. While we strive to meet estimated delivery times, please understand that unforeseen circumstances, such as weather conditions, customs delays or seasonal delays, may impact the delivery schedule.

We do not accept order cancellations. If you are within the UK, you will be able to return the item.

For customers with an account, all order details will be accessible there. Otherwise, order information, including confirmation and tracking numbers, will be emailed to you.

Once your order is shipped, you'll receive a shipping confirmation email containing a tracking number. You can track your order by entering this number on our website or the carrier's.

It is the customer's responsibility to provide accurate shipping information. We are not responsible for packages delivered to incorrect addresses provided by the customer. If we have not processed your order, you can edit your address (as long as the country remains unchanged). We would all like to avoid this. Kindly make sure all your details are accurate.

We are not responsible for packages that are lost or stolen after delivery.
Once an order is marked as delivered, it becomes the customer’s responsibility.

Our commitment to craftsmanship ensures that every piece we craft is built to last, worthy of becoming a cherished heirloom. In the rare event of manufacturing defects leading to breakage, we offer a complimentary replacement for up to 2 years, subject to inspection. Please note that our warranty does not cover accidental damage, lost items, or normal wear and tear, such as scratches from daily use, broken chains or discolouration of white gold*. Instances of improper use, storage, or modifications made by a third party are also not covered. Rest assured, our dedication to durability and craftsmanship remains unwavering in every piece we create. 

*Kindly note That transparency and honesty are paramount to us at Namiri. It's essential to shed light on an aspect often overlooked in the jewellery retail space: the composition of white gold. White gold is an alloy of gold mixed with white metals like palladium, initially displaying a pale yellow or grey hue. To achieve its bright white appearance, white gold undergoes rhodium plating, a common practice worldwide. However, this plating may naturally wear off over time, revealing the white gold's underlying colour. Periodic re-plating is recommended to maintain its brilliance. Despite our use of high-quality alloys without nickel, it's crucial to understand that this natural process is not indicative of a defective piece but is inherent to white gold and considered normal wear and tear.*

To claim the Warranty, please contact us at hello@namirico.com

We only use 14K SOLID GOLD, Diamonds, and Gemstones (Whether natural or lab-grown; all other stone specifications and additional details will be listed below for each product).

All our jewellery is nickel-free, assuring allergic reactions. However, we recommend conducting a patch test before prolonged wear for individuals with sensitivities to certain metals. Additionally, while our 14k solid gold pieces are hypoallergenic and generally well-tolerated, some individuals may experience skin reactions due to personal sensitivities. We advise consulting with a dermatologist or allergist if you have any concerns before purchasing.

At Namiri, we prioritise transparency and honesty. While it's commonly not mentioned in the market, it's crucial to understand that white gold is an alloy of gold combined with white metals like palladium. Initially displaying a pale yellow or grey colour, it achieves a bright white appearance through rhodium plating. Over time, this plating may wear off, revealing the natural colour of the underlying hue of yellow in white gold. Periodic re-plating is recommended for maintaining its brilliance. Despite our use of top-grade alloys without nickel, it's important to note that this natural process is not indicative of a faulty piece but is inherent to the nature of white gold and part of normal wear and tear.

Solid Gold and Diamond Jewellery:

Rest assured, your Namiri, 14k solid jewellery, boasts exceptional longevity, so there's no need to worry. Feel confident wearing it everywhere and anywhere, but remember to exercise caution in situations nonetheless. 

• Avoid spraying perfume directly onto your jewellery to maintain its pristine condition.
•  Avoid harsh chemicals such as House cleaning agents.
• Exercise caution when using it in the gym or any strenuous activity on the hands.

Gemstone Jewellery:

Gemstones are generally not as solid and scratch-resistant as diamonds, and Pieces with gemstones need a little more TLC!   

•  It's crucial to take them off while dealing with harsh chemicals, water or excess moisture and any activities that may subject them to excessive impact to ensure their lasting beauty.
• Please avoid using Ultrasonic cleaners on Gemstone jewellery at all costs.
• You should store them when not wearing them in a dry place without exposure to direct sunlight.

For Gold or Diamond Jewellery

•  Use mild, soapy water with hand wash or dish soap; soak your piece in warm water and gently whirl and light scrub with a soft bristle toothbrush. Rinse with water and dry with a soft cloth.

For Gemstone jewelry

• Do the same as above, except avoid getting water on the  gemstone/s. Instead, Clean the gemstone with a soft, lightly damp cloth to remove dirt.

Share details about your shipping policies, item returns, or customer service.

We currently offer Klarna.

To select your preferred currency, please use the drop-down menu located at the bottom left corner of the website

Sustainability is woven into every decision we make—from how we source materials to how we package your jewellery.

Low-Waste Production: We buy in small, considered quantities to avoid excess production and waste.

Eco-Friendly Packaging (Coming Soon!): Our primary packaging is currently underway, designed to be 100% recyclable, using sustainable materials like paper and bamboo. While we transition, we are using temporary packaging that is only partially recyclable.

With 80% of our partners RJC-certified, we support:

-Sustainable mining and metal sourcing

-Reduced environmental impact (water use, waste management)

-Lower carbon footprint and responsible energy use

But sustainability isn't just about what we do—it’s about the mindset we foster. We believe in buying better, not more and encourage conscious consumption beyond just Namiri. Investing in high-quality, long-lasting jewellery is not just a choice—it’s a commitment to a more thoughtful, sustainable future.

Honesty is at the heart of everything we do. We're a small but growing brand, and while we acknowledge there’s always more to learn and improve, we are unwavering in our commitment to transparency, responsibility, and continuous progress.

Transparency matters to us. While we’re currently working with a packaging partner that specialises in sustainable solutions, our initial packaging includes paper-based materials with some non-recyclable elements. This is a limited, transitional batch as we finalise our fully sustainable and recyclable packaging—crafted with both intention and care for the environment.

We're committed to minimising waste without compromising on a beautiful unboxing experience, and we’ll keep our community updated every step of the way as we evolve.

At Namiri, ethics are non-negotiable. 80% of our partners are RJC-certified, ensuring that our gold and gemstones are ethically sourced and produced in responsible working environments. This certification guarantees adherence to strict human rights, labor, and environmental standards.

For the remaining 20%, we choose to work with small, independently run workshops. While they may not hold formal certifications, they align with our ethical values, prioritizing craftsmanship, fair wages, and responsible sourcing.

But what does RJC certification really mean?

-The Responsible Jewellery Council (RJC) is the global standard for ethical, social, and environmental responsibility in the jewellery industry. RJC-certified partners comply with strict criteria, ensuring:

-Ethical Labour Practices – No child labor, forced labor, or unfair wages. Workers have safe conditions, fair pay, and reasonable hours.

-Human Rights Protections – Suppliers uphold dignity, respect, and equality, ensuring no discrimination or exploitation.

-Conflict-Free & Responsible Sourcing – Materials comply with international standards such as the Kimberley Process, ensuring no conflict diamonds.

-Business Integrity – Transparent operations, no corruption, bribery, or unethical business practices.

-Environmental Responsibility – Sustainable mining and sourcing of gold and gemstones, responsible water use, waste reduction, and lower carbon footprint.

By partnering with RJC-certified suppliers, we align with a global movement toward a more responsible, transparent, and ethical jewellery industry.

Yes, we do. We offer digital gift cards. It is redeemable online on our website. They are non-refundable.

You may purchase it, and it will be sent to the recipient via email through us. They simply need to follow the instructions in the email to redeem it. 

Please Note:

• Gift cards in our online store function similarly to credit cards and can be used for purchases on our website.
• The card's balance is deducted from the total purchase amount until it reaches zero.
• Refunds for items purchased with a gift card are credited to the user's account as digital credit.
• Customers cannot allocate specific amounts from the gift card for individual transactions, but any remaining funds remain on the card for future use.
• If a purchase exceeds the card's value, the remaining balance can be covered using another payment method, such as a credit card.
• Our gift cards are specific to the currency they were issued in and cannot be combined with other discounts.
• Only one gift card can be applied per order.
• Customers can input the gift card code into the designated "gift credit" field during checkout, where the available credit will be automatically deducted from the total.